Last updated: February 17, 2026
At Govinda's, we strive to provide you with the best dining experience. This policy outlines our refund and cancellation procedures.
Order Cancellation
Important Notice
Orders cannot be cancelled once payment is confirmed and preparation has begun. Our kitchen starts preparing your food immediately to ensure freshness.
Eligible Refund Scenarios
Refunds may be provided in the following situations:
- Payment Error: If you were charged multiple times for the same order due to a technical error.
- Restaurant Closure: If the restaurant closes unexpectedly and your order cannot be fulfilled.
- Item Unavailability: If a significant portion of your order is unavailable and cannot be substituted.
- Quality Issues: If you receive food that does not meet our quality standards (report within 10 minutes of collection).
Non-Refundable Situations
- Order not collected within 30 minutes of ready notification
- Change of mind after order is placed
- Incorrect order placed by the customer
- Complaints raised after leaving the restaurant premises
Refund Process
- Report the issue at the restaurant counter immediately
- Our staff will verify your claim and order details
- Approved refunds will be processed within 5-7 business days
- Refunds will be credited to the original payment method
Refund Timeline
| Payment Method | Timeline |
|---|---|
| UPI | 1-3 business days |
| Credit/Debit Card | 5-7 business days |
| Net Banking | 5-7 business days |
Contact for Refunds
For refund-related queries, please contact:
In Person: Speak to the manager at Govinda's counter
Email: govindas.ravet@iskcon.net
Response Time: Within 24-48 hours
Seva Note: Any proceeds from Govinda's go towards serving prasadam to devotees and supporting ISKCON Ravet's spiritual activities. Thank you for your understanding and support.